COMPANY BACKGROUND:

World Fuel Services Corporation is a global leader in the downstream marketing and financing of aviation, marine and ground fuel products and related services. With over $10 Billion in revenue, 43 locations in 28 countries, and over 800 employees, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support and price risk management.

(NYSE: INT) www.wfscorp.com


POSITION LOCATION:

Regional Headquarters Europe – London, U.K.


POSITION DESCRIPTION:

The Quality and Claims Manager will be responsible for assisting the Technical Director and the Marine sales team in the handling of all customer claims. This position requires very close collaboration with the marine sales team and often involves direct contact with suppliers and customers.

Specific responsibilities include:

• Researching technical aspects of claims and contributing to satisfactory resolution
• Providing technical advice to marine sales and operations teams who are fielding technical questions from customers and suppliers


BACKGROUND AND SKILLS:

The ideal candidate wil have a solid technical background plus specific knowledge and experience of the supply of heavy fuels. Experience at sea or in port bunkering operations is highly desirable. Strong candidates are likely to come from the petroleum industry (majors, suppliers), shipping companies, specialized service providers such as fuel testing laboratories and marine consultancies.


Required:

• A technical background in petroleum, marine engineering or fuel testing (preferably 2 of the 3)
• First-hand knowledge of main grade fuel supply (bunkering)
• Minimum 5 years work experience including roles with some customer interaction
• Comfortable in fast-paced environments where quick response time is critical
• Strong organizational skills – must be task oriented and be able to deal promptly with detailed problems.


APPLICATION REQUIREMENTS AND SELECTION PROCESS:

Interested candidates will need to submit the following information
• A detailed resume describing work experience and education
• A cover letter explaining why they are a good fit for the position

Strongest applicants will be contacted to interview with company representatives and may be asked to provide additional information, including references.

Out-of-town applicants with distinctive fit are encouraged to apply.
Applications should be submitted to:

Human Resources Department
World Fuel Services Corporation
Portland House, Bressenden Place, London, SW1E 5BH, UK
mbonnet@wfscorp.com